Refund policy

Refunds & Satisfaction Guaranteed:

If a client is left unsatisfied with our service, they must notify us by email at info@dogvillescoopers.com within 24 hours for a resolution. We strive to do our best in ensuring a happy customer and a clean yard. 

Refunds and credits are not given for any of our services. Except where explicitly stated (such as holiday service credits), refunds and credits are not provided.

DVS is committed to providing exceptional scooping services. DVS recognizes that keeping your yard well-maintained can be challenging, and it may not always be in scoop-ready condition. Customers acknowledge that locating dog waste in tall grass, leaves, or other debris can be challenging. If the scooping service area contains tall grass, rocks, pebbles, leaves, mulch, straw, plants, or other debris, DVS can't guarantee a spotless pet waste removal service. Complete pet waste removal from all sections of the service area is not guaranteed. DVS does not move furniture, trampolines, or other personal items, and technicians do not crawl under play areas, trampolines, or other obstructed spaces to remove pet waste.